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Online Claims

Lodge your travel claim online

Welcome to your online travel insurance claim portal


Already started your claim?

If you have saved your claim click here to retrieve it.


To lodge a new claim you'll need to:

Read travel alerts which may affect your claim
Travel alerts indicate if a claim can be made for a specific event based on when a policy was purchased. Click here to view travel alerts
Have the following details and documents ready
  • Your policy number and personal details
  • Supporting documentation for your claim (this could include your itinerary, receipts, authorisation letters, flight details, etc)
  • Bank account details for payment of your claim
It may take 15-30 minutes to submit your claim, depending on the type of claim. You can use the ‘save for later’ button at any stage to save your claim information to complete at a later time. Once your claim has been submitted, a member of our team will be in contact within 10 business days.

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